Field Service Engineer - LC/LC-MS Systems

Waters Corporation; Morrisville (NC); On-site; USD 58,000 - 97,000; Full time

Job summary

Waters Corporation seeks a Field Service Specialist I to join our Raleigh, NC area team. You will install, maintain and troubleshoot Waters instruments (LC, LC/MS, HPLC/UPLC, SFC, Informatics) and train customers on system operation at their sites.

The role requires strong customer focus, willingness to travel overnight including international trips, and collaboration with Sales on future service opportunities. A BS/BA in a scientific field and a valid driver's license are required.

Qualifications

• BS/BA in Chemistry or Biology, engineering or other science related field; equivalent experience considered.
• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Valid Driver's License in good standing; ability to perform effective system level troubleshooting; travel including overnight/international as required.

Responsibilities

• Install, maintain, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain effective relationships with external and internal customers ensuring their success.
• Lead customer expectations by communicating work performed and providing follow up plan if needed.
• Ensure customer compliance regulations are followed.
• Deliver system level training at customer sites.
• Run service inventory according to Waters policies.
• Issue field service reports daily to document work performed.
• Maintain knowledge regarding technology and customers' application demands.
• Coordinate with Sales on identifying future service contract opportunities.

Job description

Waters Corporation seeks a Field Service Specialist I to join our Raleigh, NC area team. You will install, maintain and troubleshoot Waters instruments (LC, LC/MS, HPLC/UPLC, SFC, Informatics) and train customers on system operation at their sites.

The role requires strong customer focus, willingness to travel overnight including international trips, and collaboration with Sales on future service opportunities. A BS/BA in a scientific field and a valid driver's license are required.