Field Service Specialist II:LC/LC-MS Expert, Global Travel

Waters Corporation; Lincoln (NE); On-site; USD 85,000 - 115,000; Full time

Job summary

Waters Corporation's Field Services Organization seeks a skilled Field Service Specialist to join a global team delivering legendary service to customers using Waters’ analytical instruments. The role involves installing, maintaining and troubleshooting Waters products across multiple laboratories, training users and collaborating with sales on service contracts.

You will travel as needed, uphold health and safety standards, and continually deepen product knowledge to meet customer demands

Qualifications

• 2 years of experience with installation, performance maintenance, troubleshooting of scientific instrumentation.
• Valid Driver's License in good standing.
• Ability to perform effective system-level troubleshooting and understand CDS/SDMS/LIM/ELN.
• Willingness for overnight and international travel as needed.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain effective relationships with external and internal customers.
• Manage customer expectations and provide follow-up plans.
• Ensure regulatory compliance and deliver system-level training at customer sites.
• Manage service inventory and document work with field service reports.

Skills

Customer focus

Communication

Time management

Problem solving

Education

BS/BA in Chemistry or Biology

Tools

CDS

SDMS

LIM

ELN

Job description

Waters Corporation's Field Services Organization seeks a skilled Field Service Specialist to join a global team delivering legendary service to customers using Waters’ analytical instruments. The role involves installing, maintaining and troubleshooting Waters products across multiple laboratories, training users and collaborating with sales on service contracts.

You will travel as needed, uphold health and safety standards, and continually deepen product knowledge to meet customer demands