Remote Field Service Engineer II — Diagnostics

Abbott Laboratories; United States; Remote; USD 37,000 - 73,000; Full time

Job summary

Abbott, a global healthcare leader, is hiring a Field Service Engineer II to install, maintain and troubleshoot diagnostic instruments in the Providence, Rhode Island area. This is a remote field role with up to 25% travel and coverage of the Providence region.

You will be a trusted technical expert, ensuring compliant service, managing customer issues to resolution, and collaborating with cross‑functional teams to meet performance metrics and deliver reliable diagnostics that support patient

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on‑call rotation, after‑hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross‑functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Problem-solving

Communication

Independence

Education

Bachelor’s degree or equivalent relevant experience

Job description

Abbott, a global healthcare leader, is hiring a Field Service Engineer II to install, maintain and troubleshoot diagnostic instruments in the Providence, Rhode Island area. This is a remote field role with up to 25% travel and coverage of the Providence region.

You will be a trusted technical expert, ensuring compliant service, managing customer issues to resolution, and collaborating with cross‑functional teams to meet performance metrics and deliver reliable diagnostics that support patient