Remote Field Service Engineer II – Diagnostics

Abbott; Illinois; On-site; USD 55,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with high employer-con

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is hiring a Field Service Engineer II for the Diagnostics Division. This remote role covers the Springfield, IL area, with up to 10% travel.

You’ll install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and customer satisfaction while managing your territory and collaborating with cross-functional teams. You’ll be responsible for delivering reliable diagnostics, supporting audits, and achieving service KPIs while continuing training and professional development.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 10% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems: complete installations, preventive maintenance and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and resolve issues: diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own customer satisfaction: manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage territory effectively: plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure compliance and safety: follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and mentor: partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve business metrics: meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous improvement: utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Independent worker

Office software

Communication skills

Education

Bachelor’s degree or equivalent

Tools

VPN

Remote troubleshooting

Job description

Abbott is hiring a Field Service Engineer II for the Diagnostics Division. This remote role covers the Springfield, IL area, with up to 10% travel.

You’ll install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and customer satisfaction while managing your territory and collaborating with cross-functional teams. You’ll be responsible for delivering reliable diagnostics, supporting audits, and achieving service KPIs while continuing training and professional development.