Remote Field Service Engineer II – Diagnostics

Abbott Laboratories; Phoenix, Northern (AZ, KY); Hybrid; USD 37,000 - 73,000; Full time

Job summary

Abbott Laboratories is seeking a Field Service Engineer II for a field-based remote role in the Phoenix, AZ area. You will install, service, and troubleshoot diagnostic instruments, ensuring quality and patient care outcomes while traveling extensively across the territory.

In this role, you will own customer satisfaction, coordinate with cross-functional teams, and meet service KPIs. A bachelor’s degree and 2–5 years of engineering or lab tech experience are required, with up to 75% travel.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of engineering or laboratory technology experience.
• Willingness to travel up to 75% within the territory.

Responsibilities

• Install and maintain diagnostic systems and instruments.
• Troubleshoot complex instrument issues and document resolutions.
• Ensure customer satisfaction with proactive communication.
• Plan service visits and manage inventory within the territory.
• Maintain regulatory and safety documentation for audits.
• Collaborate with cross-functional teams and mentor other technicians.
• Aim to achieve service sales and KPI targets.
• Utilize remote support tools to maximize instrument uptime.

Skills

Troubleshooting

Laboratory instrumentation

Communication

Teamwork

Education

Bachelor’s degree

Tools

VPN

Job description

Abbott Laboratories is seeking a Field Service Engineer II for a field-based remote role in the Phoenix, AZ area. You will install, service, and troubleshoot diagnostic instruments, ensuring quality and patient care outcomes while traveling extensively across the territory.

In this role, you will own customer satisfaction, coordinate with cross-functional teams, and meet service KPIs. A bachelor’s degree and 2–5 years of engineering or lab tech experience are required, with up to 75% travel.