Remote Diagnostic Field Service Engineer

Abbott Laboratories; Boston (MA); Remote; USD 37,000 - 73,000; Full time

Job summary

Abbott Laboratories in Boston, MA is seeking a Field Service Engineer II to install, maintain, and troubleshoot diagnostic instruments in a field-based, remote role. You will manage your territory, support customer care, and drive service excellence across assigned accounts.

The position requires a Bachelor’s degree or equivalent, 2–5 years of engineering or lab technology experience, and up to 30% travel. A valid driver’s license is required, and strong communication is essential for success in

Qualifications

• Bachelor’s degree or equivalent in engineering or laboratory technology.
• 2–5 years of engineering or laboratory technology experience.
• Ability to travel up to 30% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems, including installations, preventive maintenance, and repairs.
• Troubleshoot complex instruments and document resolutions.
• Own customer satisfaction and manage service calls from start to finish.
• Plan and prioritize service visits, manage inventory, and support on-call rotation and travel for training.

Skills

Troubleshooting

Problem solving

Independent work

Team collaboration

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Internet

VPN

Remote troubleshooting

Job description

Abbott Laboratories in Boston, MA is seeking a Field Service Engineer II to install, maintain, and troubleshoot diagnostic instruments in a field-based, remote role. You will manage your territory, support customer care, and drive service excellence across assigned accounts.

The position requires a Bachelor’s degree or equivalent, 2–5 years of engineering or lab technology experience, and up to 30% travel. A valid driver’s license is required, and strong communication is essential for success in