Remote Field Service Engineer II, Diagnostics

Abbott; California (MO); On-site; USD 4,016,000 - 8,038,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO plan

Excellent retirement plan

Tuition reimbursement

FreeU education benefit

Global employer recognition

Job summary

Abbott is seeking a Field Service Engineer II for a remote role covering the Orange County, CA area. You will install, service, and troubleshoot diagnostic instruments, ensuring regulatory compliance and high customer satisfaction.

The ideal candidate will have a Bachelor’s degree or equivalent, 2–5 years in engineering or laboratory tech, and be able to travel about 10% within the territory. Excellent cross-functional collaboration is expected.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 10% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Independent work

Communication

Education

Bachelor’s degree or equivalent

Tools

VPN

Remote troubleshooting

Microsoft Office

Job description

Abbott is seeking a Field Service Engineer II for a remote role covering the Orange County, CA area. You will install, service, and troubleshoot diagnostic instruments, ensuring regulatory compliance and high customer satisfaction.

The ideal candidate will have a Bachelor’s degree or equivalent, 2–5 years in engineering or laboratory tech, and be able to travel about 10% within the territory. Excellent cross-functional collaboration is expected.