Remote Field Service Engineer II – Connected Manufacturing

Ingersoll Rand Inc.; Cincinnati (OH); Remote; USD 97,000 - 125,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Ingersoll Rand is seeking a Field Service Engineer-II to support, integrate, and optimize precision fastening tools and connected manufacturing solutions in customer production environments. You will serve as the technical liaison among customers, service teams, and engineering to ensure reliable operation and seamless system integration.

The role covers installation, commissioning, troubleshooting, testing, and support of fastening systems, MES integration, PLCs, and industrial networks, with

Qualifications

• 5+ years of experience with MES communications to power tools using PFOP.
• 5+ years of experience configuring and troubleshooting Digital I/O.
• 5+ years of Fieldbus communications with Profinet or EthernetIP.
• 5+ years of software installation and validation in manufacturing environments.
• 5+ years of configuring devices for Wi‑Fi communications and troubleshooting.

Responsibilities

• Travel to customer facilities to install, commission, maintain, and troubleshoot fastening systems, controllers, and software solutions.
• Provide onsite and remote technical support for customers, distributors, and internal service teams.
• Diagnose and resolve software, hardware, networking, and process-related issues in production environments.
• Conduct equipment assessments and recommend corrective actions to improve system performance and uptime.
• Deliver customer training on product operation, software functionality, troubleshooting, and best practices.

Skills

MES integration

Digital I/O troubles

Fieldbus: Profinet/EthernetIP

Software installation/validation

Wi-Fi configuration

Tools

PFOP

Profinet

Ethernet/IP

OPC-UA

Zigbee

BLE/USB

Job description

Ingersoll Rand is seeking a Field Service Engineer-II to support, integrate, and optimize precision fastening tools and connected manufacturing solutions in customer production environments. You will serve as the technical liaison among customers, service teams, and engineering to ensure reliable operation and seamless system integration.

The role covers installation, commissioning, troubleshooting, testing, and support of fastening systems, MES integration, PLCs, and industrial networks, with