Remote Field Service Engineer II – Connected Manufacturing

Ingersoll Rand

Chicago (IL)

Remote

USD 97,000 - 125,000

Full time

7 days ago

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Benefits offered by this job

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Field Service Engineer-II to support, integrate, and optimize precision fastening tools and connected manufacturing solutions in customer environments. You will coordinate with service teams and engineering to ensure reliable operation, proper MES integration, and high customer satisfaction.

The role includes installation, commissioning, troubleshooting, testing, and remote/onsite support of fasteners, controllers, and related software.

Qualifications

5+ years of experience with MES communicating with power tools using PFOP.
5+ years of experience with digital I/O configuration and troubleshooting.
5+ years of experience with fieldbus communications (Profinet or EthernetIP).
5+ years of experience with software installation and validation.
5+ years of experience with configuring devices for Wi‑Fi communications and troubleshooting.

Responsibilities

Travel to customer facilities to install, commission, maintain, and troubleshoot precision fastening systems and software solutions.
Provide onsite and remote technical support for customers, distributors, and internal teams.
Support integration with MES, PLCs, industrial networks, and digital I/O interfaces.
Mentor service technicians and junior engineers; identify recurring field issues and contribute to improvements.