Remote Field Service Engineer - Connected Manufacturing

Ingersoll Rand; Tennessee; Remote; USD 97,000 - 125,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Ingersoll Rand seeks a Field Service Engineer-II to support, integrate, and optimize precision fastening tools, controllers, and connected manufacturing solutions at customer sites across the US and Canada. You will install, commission, troubleshoot, and train customers to achieve high uptime and reliability.

The role requires extensive travel, strong technical liaison skills between customers and engineering, and hands-on experience with MES interfaces and open protocols.

Qualifications

• 5+ years of experience with MES communicating with PFOP
• 5+ years of experience with Digital I/O configuration and troubleshooting
• 5+ years of experience with Fieldbus communications (Profinet or Ethernet/IP)
• 5+ years of experience with software installation and validation
• 5+ years of experience with configuring Wi‑Fi communications and troubleshooting

Responsibilities

• Travel to customer facilities to install, commission, maintain, and troubleshoot precision fastening systems, controllers, and software solutions.
• Provide onsite and remote technical support for customers, distributors, and internal service teams.
• Diagnose and resolve software, hardware, networking, and process-related issues in production environments.
• Conduct equipment assessments and recommend corrective actions to improve system performance and uptime.
• Deliver customer training on product operation, software functionality, troubleshooting, and best practices.
• Support production launch activities and ensure successful implementation of connected manufacturing solutions.

Skills

MES with PFOP

Digital I/O configuration

Fieldbus Profinet/EthernetIP

Software installation & validation

Wi‑Fi configuration & troubleshooting

Job description

Ingersoll Rand seeks a Field Service Engineer-II to support, integrate, and optimize precision fastening tools, controllers, and connected manufacturing solutions at customer sites across the US and Canada. You will install, commission, troubleshoot, and train customers to achieve high uptime and reliability.

The role requires extensive travel, strong technical liaison skills between customers and engineering, and hands-on experience with MES interfaces and open protocols.