Remote Field Service Engineer II - Connected Manufacturing

Ingersoll Rand

Austin (TX)

Remote

USD 97,000 - 125,000

Full time

6 days ago

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Benefits offered by this job

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Job summary

Ingersoll Rand is seeking a Field Service Engineer II for remote-based support in the United States, with preference for Central Midwest coverage. You will install, commission, and maintain precision fastening systems, integrate with MES and PFOP, and provide global customer support across manufacturing environments.

Responsibilities include troubleshooting, on-site training, and collaboration with engineering to drive reliability and uptime.

Qualifications

5+ years of experience with MES with PFOP
5+ years of Digital I/O configuration and troubleshooting
5+ years of Fieldbus communications with Profinet or EthernetIP
5+ years of Software installation and validation
5+ years of configuring devices for Wi‑Fi communications & troubleshooting

Responsibilities

Travel to customer facilities to install, commission, maintain, and troubleshoot precision fastening systems, controllers, and software solutions.
Provide onsite and remote technical support for customers, distributors, and internal service teams.
Diagnose and resolve software, hardware, networking, and process-related issues in production environments.
Conduct equipment assessments and recommend corrective actions to improve system performance and uptime.
Deliver customer training on product operation, software functionality, troubleshooting, and best practices.
Support production launch activities and ensure successful implementation of connected manufacturing solutions.