Remote Field Service Engineer - Genomics Instruments

Element Biosciences; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

Discretionary annual bonus

Health insurance plans

401k with company match

Flexible paid time off

Job summary

Element Biosciences is seeking a Field Service Engineer to support the Southeast region, performing installation, upgrades, repairs and preventative maintenance on next-generation sequencers.

You will diagnose issues in the field, document work in CRM, and coordinate with cross-functional teams. Remote role with travel up to 80% nationwide; base compensation ranges from $90,000 to $110,000, plus stock options and bonus opportunities.

Qualifications

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field
• Experience with NGS sequencing instrument and sequencing run setup preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems

Responsibilities

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts
• Utilizing service CRM software to accurately document work in a timely manner

Skills

Customer-focused

Field service engineering

Troubleshooting

Time management

Communication skills

Relationship building

Education

Associate degree

Bachelor's degree

Tools

MATLAB

Python

C++

Java

Job description

Element Biosciences is seeking a Field Service Engineer to support the Southeast region, performing installation, upgrades, repairs and preventative maintenance on next-generation sequencers.

You will diagnose issues in the field, document work in CRM, and coordinate with cross-functional teams. Remote role with travel up to 80% nationwide; base compensation ranges from $90,000 to $110,000, plus stock options and bonus opportunities.