Senior Field Service Engineer – Genomics Instrumentation

Countable Labs, Inc.; Palo Alto (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Countable Labs, Inc. is seeking a Field Service Engineer to install, maintain, and troubleshoot Countable PCR platforms at customer sites. You will travel to laboratories, qualify new systems, perform PMs, diagnose issues, and ensure instrument reliability.

The role requires hands-on experience with lab instrumentation, ability to read schematics, and strong communication with customers. Travel up to 75-80%, including international, with a focus on quality and regulatory compliance.

Qualifications

• Education: Bachelor's degree in Electronics, Biomedical Engineering, Engineering Technology, or related field.
• Experience: 5+ years in field service, biomedical/life-sciences instrumentation or technical support.
• Skills: Proficiency with hand tools, multimeters, diagnostic software; ability to read schematics and service manuals.
• Travel: willingness to travel to customer sites globally, including overnight trips.

Responsibilities

• System installation, IQ/OQ of Countable PCR units and third-party equipment at customer labs.
• Preventative maintenance and calibration to ensure instrument performance.
• Diagnose and repair hardware, software, or mechanical issues in the field.
• Provide technical support via phone/email when on-site visits are not required.
• Complete service reports, calibration records, and maintenance logs per GMP/ISO.
• Manage spare parts and consumables, track through ERP/CRM systems.
• Train customer lab staff on operation and maintenance of instruments.

Skills

Field service

Biomedical equipment

Diagnostics software

Customer communication

CRM & logs

Education

Bachelor's degree in Electronics/Biomedical Eng/Engineering Tech

Job description

Countable Labs, Inc. is seeking a Field Service Engineer to install, maintain, and troubleshoot Countable PCR platforms at customer sites. You will travel to laboratories, qualify new systems, perform PMs, diagnose issues, and ensure instrument reliability.

The role requires hands-on experience with lab instrumentation, ability to read schematics, and strong communication with customers. Travel up to 75-80%, including international, with a focus on quality and regulatory compliance.