Engineer II, Field Service

PacBio; New Jersey; On-site; USD 81,200 - 121,800; Full time

Job summary

PacBio is seeking an Engineer II, Field Service to remotely support NJ & PA, installing, maintaining, and upgrading sequencing equipment at customer sites. The role requires travel and the ability to work independently with cross-functional teams to meet customer expectations.

The engineer will mentor others, develop procedures, and contribute to knowledge bases while ensuring high service standards and customer satisfaction.

Qualifications

• Engineering or Science degree or equivalent experience.
• 2–4 years (Bachelor) or 1–3 years (Master) experience.
• Experience servicing complex electromechanical equipment.
• Knowledge of biochemistry or biology.
• Excellent verbal and written communication skills.
• Extensive travel required.
• Windows and Linux OS, real-time systems, Ethernet.
• Valid driver’s license.
• Ability to lift 40 lbs above shoulder.
• Ability to lift 75 lbs to unpack boxes.

Responsibilities

• Install, maintain, upgrade, and repair PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to meet customer expectations.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base with problems and solutions.

Skills

Field service engineering

Biochemistry knowledge

Troubleshooting

Communication skills

Travel readiness

Education

Bachelor’s degree in Engineering or Science

Master’s degree (optional)

Tools

Windows OS

Linux OS

Real‑time processing systems

Disk arrays

Ethernet architecture

Job description

Engineer II, Field Service – Remote (NJ & PA)

This is a field‑based position that provides on‑site customer support for PacBio's revolutionary new third generation DNA sequencing platform. The role involves installing equipment at customer sites, ensuring it meets performance specifications, training operators, and performing ongoing repair, maintenance, and upgrades across multiple locations. The successful candidate must be independently motivated, capable of working with cross‑functional teams, and flexible to travel and varying assignments.

Responsibilities

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations
• Submit timely documentation of service activities and expenses
• Maintain accurate and reliable service spare parts inventory
• Work closely with sales and field application specialists to ensure customer expectations are met
• Mentor and train new and less experienced service engineers
• Develop and improve operating procedures and processes
• Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers
• Provide feedback, reports, and analysis of field issues to product teams and service management
• Write and edit service documentation for alignment, replacement, and upgrade procedures

Things to Expect

• Navigate public transportation and/or walking distances up to a mile while carrying tools in a rolling case or backpack (40‑50 lbs.)
• Sitting and/or standing for long periods of time
• Crawling, kneeling, and maneuvering around laboratory equipment and benches
• Unpacking, lifting, and moving large pieces of equipment from the ground to shoulder height
• Using small hand tools requiring fine motor skills
• Wearing full PPE or as required by the facility

Requirements

• Minimum of 2‑4 years of related experience with a Bachelor’s degree; or 1‑3 years with a Master’s degree; or 0‑2 years with a PhD
• A degree in Engineering or Science, or equivalent military or other experience
• Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment
• Knowledge of biochemistry, biology, and/or other life sciences
• Excellent verbal and written communication skills
• Excellent analytical, troubleshooting, and problem‑solving skills
• Extensive travel required
• Proficient with computer software and hardware, including Windows and Linux OS, real‑time processing systems, disk arrays and Ethernet architecture
• Valid driver’s license with good driving record
• Ability to work independently with minimal supervision
• Ability to lift 40 lbs above your shoulder height
• Ability to lift 75 lbs from the ground to unpack boxes

Preferred Experience

Experience with life sciences instrumentation, especially DNA sequencing technology, is a significant plus.

Salary Range: $81,200.00 – $121,800.00

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation. Candidates must have current authorization to work in the United States without the need for present or future sponsorship. You may be required from time to time to visit and work at PacBio locations for the proper performance of your duties. All listed tasks and responsibilities are deemed essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

For more information on benefits, culture, equity, and equal opportunity employment, please visit PacBio’s website.