Remote Field Service Engineer - Genomics Imaging Systems

Bionano; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Bionano is seeking a Field Service Engineer II to install, maintain, and repair our whole-genome imaging systems for a remote role with substantial travel. You will install Saphyr and Stratys at customer sites, diagnose faults, and keep detailed service records.

Collaboration with regional/global teams is essential for continued success. Ideal candidates have 4+ years supporting capital equipment in research or clinical settings, strong communication skills, and readiness to travel up to 60%.

Qualifications

• Experience in alignment and troubleshooting of imaging systems or relevant research/clinical devices.
• Must have professional communication and writing skills, interacting well with customers/internal partners.
• Must have a valid driver’s license.
• Must have a valid passport or ability to obtain one within 3 months of start date.
• Based near major airport.

Responsibilities

• Perform Saphyr and Stratys installations, upgrades, preventative maintenance and repairs at customer sites (30%).
• Diagnose and resolve complex instrument faults minimizing downtimes (25%).
• Maintain regular, frequent communication with customers/internal partners ensuring resolution leading to customer satisfaction (15%).
• Collaborate with regional and global FSE, FAS, Sales, Development and Technical Support personnel for team success (10%).
• Keep up to date on administrative responsibilities such as providing timely and accurate installation/maintenance reports, parts ordering/returns and expense reporting (5%).
• Provide relevant customer information updates to internal partners in support of BNG goals and provide technical feedback and design suggestions for product improvement (5%).
• Engage in accurate utilization of the company’s customer database (CRM) (5%).
• Other duties as assigned (5%).

Skills

Imaging systems troubleshooting

Professional communication

Driver's license

Passport eligibility

Located near major airport

Education

Electrical/Mechanical Engineering

Biosciences

Military electronics/optical imaging experience

Tools

CRM software

Job description

Bionano is seeking a Field Service Engineer II to install, maintain, and repair our whole-genome imaging systems for a remote role with substantial travel. You will install Saphyr and Stratys at customer sites, diagnose faults, and keep detailed service records.

Collaboration with regional/global teams is essential for continued success. Ideal candidates have 4+ years supporting capital equipment in research or clinical settings, strong communication skills, and readiness to travel up to 60%.