Remote Field Service Engineer – DNA Sequencing Systems

3M HEALTHCARE; New Jersey; Hybrid; USD 81,200 - 121,800; Full time

Job summary

PacBio is seeking an Engineer II, Field Service to remotely support NJ & PA, installing, maintaining, and upgrading sequencing equipment at customer sites. The role requires travel and the ability to work independently with cross-functional teams to meet customer expectations.

The engineer will mentor others, develop procedures, and contribute to knowledge bases while ensuring high service standards and customer satisfaction.

Qualifications

• Engineering or Science degree or equivalent experience.
• 2–4 years (Bachelor) or 1–3 years (Master) experience.
• Experience servicing complex electromechanical equipment.
• Knowledge of biochemistry or biology.
• Excellent verbal and written communication skills.
• Extensive travel required.
• Windows and Linux OS, real-time systems, Ethernet.
• Valid driver’s license.
• Ability to lift 40 lbs above shoulder.
• Ability to lift 75 lbs to unpack boxes.

Responsibilities

• Install, maintain, upgrade, and repair PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to meet customer expectations.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base with problems and solutions.

Skills

Field service engineering

Biochemistry knowledge

Troubleshooting

Communication skills

Travel readiness

Education

Bachelor’s degree in Engineering or Science

Master’s degree (optional)

Tools

Windows OS

Linux OS

Real‑time processing systems

Disk arrays

Ethernet architecture

Job description

PacBio is seeking an Engineer II, Field Service to remotely support NJ & PA, installing, maintaining, and upgrading sequencing equipment at customer sites. The role requires travel and the ability to work independently with cross-functional teams to meet customer expectations.

The engineer will mentor others, develop procedures, and contribute to knowledge bases while ensuring high service standards and customer satisfaction.