Remote Field Service Engineer – Diagnostics Equipment

Abbott; East Honolulu (HI); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement & FreeU

Travel up to 50%

Job summary

Abbott is seeking a field-based remote Service Engineer to diagnose and resolve instrumentation issues across a defined territory. You will build strong customer relationships, plan service visits, and ensure compliance with safety and quality guidelines while supporting after-hours coverage and travel for training.

The role requires 2-5 years in Engineering or Laboratory Technology, travel up to 50%, and proficiency with Word/Excel/PowerPoint and VPN/remote tools.

Qualifications

• 2-5 years of experience in Engineering or Laboratory Technology.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to travel 50% within the assigned territory.
• Proficiency with computer applications and remote tools (VPN, remote troubleshooting).

Responsibilities

• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Customer service

Field service experience

Cross-functional collaboration

Education

Bachelor's degree or equivalent relevant experience

Tools

Word

Excel

PowerPoint

Internet

VPN

Remote troubleshooting

Job description

Abbott is seeking a field-based remote Service Engineer to diagnose and resolve instrumentation issues across a defined territory. You will build strong customer relationships, plan service visits, and ensure compliance with safety and quality guidelines while supporting after-hours coverage and travel for training.

The role requires 2-5 years in Engineering or Laboratory Technology, travel up to 50%, and proficiency with Word/Excel/PowerPoint and VPN/remote tools.