Remote Field Service Engineer II – Diagnostics

Thornton Tomasetti; Providence (RI); Hybrid; USD 37,000 - 73,000; Full time

Job summary

Abbott is seeking a Field Service Engineer II to support diagnostics in the Providence, Rhode Island area in a remote, field-based role. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

The position requires a Bachelor’s degree or equivalent, 2-5 years in engineering or laboratory tech, and the ability to travel about 25%. Strong problem-solving, communication, and computer skills are essential to deliver reliable patient

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Proficiency with Word, Excel, PowerPoint, Internet and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Responsibilities

• Install and maintain diagnostic systems, including preventive maintenance and corrective repairs.
• Troubleshoot and resolve issues across multiple instruments with accurate documentation.
• Own customer satisfaction by delivering proactive service and strong relationships.
• Manage territory effectively: plan visits, maintain inventory, and participate in on-call rotation.
• Ensure compliance and safety guidelines during service activities and documentation for audits.
• Collaborate with cross-functional teams and mentor other Field Service Representatives.
• Achieve business metrics for service sales, costs, and KPIs.
• Engage in continuous improvement and training to maximize instrument uptime.

Skills

Troubleshooting

Computer proficiency

Communication skills

Education

Bachelor’s degree or equivalent relevant experience

Job description

Abbott is seeking a Field Service Engineer II to support diagnostics in the Providence, Rhode Island area in a remote, field-based role. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

The position requires a Bachelor’s degree or equivalent, 2-5 years in engineering or laboratory tech, and the ability to travel about 25%. Strong problem-solving, communication, and computer skills are essential to deliver reliable patient