Field Service Engineer- Boston, MA

Abbott; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Health insurance

Tuition reimbursement

Retirement plan

Job summary

Abbott is seeking a Field Service Engineer II for the Diagnostics Division in a field-based, remote role focused on ensuring reliable diagnostics for patient care. You will install, maintain, and troubleshoot diagnostic instruments within your Boston, MA territory, delivering exceptional service and driving customer satisfaction.

Travel up to 30% is required; a valid driver's license is mandatory. The role emphasizes cross-functional collaboration and compliance with quality standards in a

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 30% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems with installations, preventive maintenance, and repairs.
• Troubleshoot and resolve issues across multiple instruments and document resolutions.
• Own customer satisfaction by managing issues from start to resolution and communicating proactively.
• Manage territory effectively with planned service visits and inventory control.
• Ensure compliance and safety by following regulatory and quality guidelines.
• Collaborate with cross-functional teams and mentor other field service reps.
• Achieve business metrics for service sales, cost of service, and KPIs.
• Continuous improvement using remote tools to maximize uptime and certifications.

Skills

Troubleshooting

Problem-solving

Communication

Education

Bachelor's degree or equivalent relevant experience

2-5 years of experience in Engineering or Laboratory Technology

Tools

VPN

Remote troubleshooting

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is field-based, remote.

Territory: Boston, MA

Travel up to 30%.

Must have a Valid Driver's License.

We're hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role.

As a Field Service Engineer II, you'll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You'll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.

What You'll Work On

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Required Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 30 % within the assigned territory.

Experience Preferred

• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @Abbo