Field Service Engineer II: Diagnostics (Remote, 50% Travel)

Thornton Tomasetti; Honolulu (HI); Remote; USD 55,000 - 110,000; Full time

Job summary

Abbott is seeking a Field Service Engineer II to support diagnostics instruments across a remote, field-based role covering the Honolulu, HI area. You will install, maintain, and troubleshoot diagnostic systems, ensuring compliance and customer satisfaction while advancing service metrics.

In this role, you will manage territory logistics, coordinate with cross-functional teams, and mentor junior technicians as needed. Travel up to 50% and a valid driver's license are required.

Qualifications

• Bachelor’s degree or equivalent required.
• 2-5 years of engineering or laboratory technology experience.
• Ability to travel 50% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems to ensure optimal performance.
• Troubleshoot and resolve instrument issues across complex systems.
• Own customer satisfaction and build strong relationships through proactive communication.
• Manage territory planning, visits, inventory, and on-call coverage.
• Ensure compliance with regulatory and safety guidelines during service activities.
• Collaborate with cross-functional teams and mentor other field service reps.

Skills

Troubleshooting

Independent work

Team collaboration

MS Office

Remote troubleshooting

Education

Bachelor’s degree or equivalent

Tools

VPN

Remote access tools

Laboratory instrumentation

Job description

Abbott is seeking a Field Service Engineer II to support diagnostics instruments across a remote, field-based role covering the Honolulu, HI area. You will install, maintain, and troubleshoot diagnostic systems, ensuring compliance and customer satisfaction while advancing service metrics.

In this role, you will manage territory logistics, coordinate with cross-functional teams, and mentor junior technicians as needed. Travel up to 50% and a valid driver's license are required.