Remote Field Service Engineer II, Diagnostics

Abbott; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Health insurance

Tuition reimbursement

Retirement plan

Job summary

Abbott is seeking a Field Service Engineer II for the Diagnostics Division in a field-based, remote role focused on ensuring reliable diagnostics for patient care. You will install, maintain, and troubleshoot diagnostic instruments within your Boston, MA territory, delivering exceptional service and driving customer satisfaction.

Travel up to 30% is required; a valid driver's license is mandatory. The role emphasizes cross-functional collaboration and compliance with quality standards in a

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 30% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems with installations, preventive maintenance, and repairs.
• Troubleshoot and resolve issues across multiple instruments and document resolutions.
• Own customer satisfaction by managing issues from start to resolution and communicating proactively.
• Manage territory effectively with planned service visits and inventory control.
• Ensure compliance and safety by following regulatory and quality guidelines.
• Collaborate with cross-functional teams and mentor other field service reps.
• Achieve business metrics for service sales, cost of service, and KPIs.
• Continuous improvement using remote tools to maximize uptime and certifications.

Skills

Troubleshooting

Problem-solving

Communication

Education

Bachelor's degree or equivalent relevant experience

2-5 years of experience in Engineering or Laboratory Technology

Tools

VPN

Remote troubleshooting

Job description

Abbott is seeking a Field Service Engineer II for the Diagnostics Division in a field-based, remote role focused on ensuring reliable diagnostics for patient care. You will install, maintain, and troubleshoot diagnostic instruments within your Boston, MA territory, delivering exceptional service and driving customer satisfaction.

Travel up to 30% is required; a valid driver's license is mandatory. The role emphasizes cross-functional collaboration and compliance with quality standards in a