Remote Field Service Engineer – CT/MRI Imaging

United Imaging - North America; San Francisco (CA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Company paid basic life insurance

401(k) with employer match

Paid time off

Sick leave

12 paid holidays

Job summary

United Imaging - North America is seeking a remote field service engineer to provide on-site service support, install UIH diagnostic imaging equipment, and work with regional teams in the US. This role requires extensive travel (≈75%) and a strong customer‑facing presence.

You will troubleshoot hardware, software, and network issues on MR/CT/PET-CT/x-ray systems, attend training, and contribute to successful product launches while delivering outstanding service and patient care.

Qualifications

• Strong customer-facing communication and teamwork abilities.
• Experience with diagnostic imaging hardware and software is preferred.
• Willingness to travel extensively (≈75%) within the US.

Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry.
• Install and service UIH diagnostic imaging equipment for designated products in the geographic region.
• Troubleshoot hardware, software, and network issues on MR/CT/PET-CT/X-ray systems.
• Collaborate with Customer Care Center and HQ to coordinate maintenance and updates.
• Participate in training courses and pursue UIH Professional Certificate.

Skills

Customer communication

Troubleshooting

Field service

Windows OS

Network basics

Education

Associate degree in technical field

Tools

Microsoft Office

Diagnostic imaging equipment knowledge

Job description

United Imaging - North America is seeking a remote field service engineer to provide on-site service support, install UIH diagnostic imaging equipment, and work with regional teams in the US. This role requires extensive travel (≈75%) and a strong customer‑facing presence.

You will troubleshoot hardware, software, and network issues on MR/CT/PET-CT/x-ray systems, attend training, and contribute to successful product launches while delivering outstanding service and patient care.