Remote Field EV Charging Technician - Go-Live & Support

Lever, Inc.; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Hands-on training

Certification reimbursement

Diverse skill set

Job summary

Highland Electric Fleets seeks a detail-oriented Field Support Technician to join our team. This role supports the go-live process for new EV charging sites, performs inspections, site readiness checks, and documents findings to ensure on-schedule launches at customer locations.

The technician will troubleshoot chargers and equipment, gain hands-on experience with EV systems, travel regularly across the United States, and maintain safety standards while delivering strong customer service.

Qualifications

• Exceptional attention to detail and a high standard for accurate, organized documentation.
• Demonstrated time-management skills, a strong work ethic, and a commitment to driving continuous process improvement.
• Proficiency with computers and standard software (documentation tools, spreadsheets, asset/project management platforms) required.
• Automotive Technology certification from an accredited school preferred (not required).
• Willingness to develop project management and project coordination skills; prior experience a plus.
• Basic electrical and AC skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong problem-solving skills.
• Excellent written and verbal communication and interpersonal skills.
• Must be able to lift 50 lbs. and work in varying weather conditions.
• Willingness to travel and work flexible hours, including evenings and weekends if required.
• Reliable transportation and a valid driver’s license with a clean driving record.

Responsibilities

• Represent the company at customer locations with the highest standards of professional conduct.
• Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging risks or delays to the Commissioning Engineer.
• Conduct new vehicle inspections, verifying vehicle readiness and documenting findings prior to site activation.
• Assist technicians in asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site as needed.
• Follow established safety procedures to ensure compliance with company and regulatory standards.
• Maintain extremely thorough, accurate, and timely documentation for all commissioning activities, inspections, and work completed, using company asset management and project tracking platforms.
• Support High Voltage (HV) charger operations, including conducting plug cycles and responding to service needs during commissioning.
• Perform Low Voltage (LV) battery replacements and jump-steps as needed.
• Maintain tools, equipment, and a clean work environment to ensure efficiency and safety.
• Develop and maintain strong customer service skills, ensuring a positive customer experience throughout the go-live process.
• Participate in training programs and hands-on learning opportunities to develop technical and project coordination expertise.

Skills

Attention to detail

Time management

Excellent communication

Customer service

Problem-solving

Documentation tools

Education

Automotive Technology certification

Tools

Asset management platforms

Spreadsheets

Project management tools

Job description

Highland Electric Fleets seeks a detail-oriented Field Support Technician to join our team. This role supports the go-live process for new EV charging sites, performs inspections, site readiness checks, and documents findings to ensure on-schedule launches at customer locations.

The technician will troubleshoot chargers and equipment, gain hands-on experience with EV systems, travel regularly across the United States, and maintain safety standards while delivering strong customer service.