Remote Field Applications Scientist: Chrom/TFF Systems

Sartorius; East Windsor Hill (CT); Remote; USD 90,000 - 117,000; Full time

Benefits offered by this job

Personal and Professional Development

Worklife Balance

Retirement Savings Plan

Job summary

Sartorius is seeking a Field Applications Specialist (Chrom/TFF) to support downstream processing technologies across the Northeast. You will translate process needs into product recommendations, conduct trials, train customers, and troubleshoot issues in a remote, customer-facing role.

The ideal candidate has strong collaboration skills and experience with biologics processes, with travel up to 50%+. Based in the Northeast region with proximity to major airports, the candidate will work with

Qualifications

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or related field.
• Master’s degree preferred.
• 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
• Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage.
• 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial.
• Ability to troubleshoot technical and application-related challenges in customer environments.
• Hands-on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner.
• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization.
• Strong customer focus with the ability to understand customer needs and translate them into practical application solutions.
• Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders.
• Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage.
• Willingness to travel more than 50% to support customer-facing activities.
• Ability to lift up to 50 lbs

Responsibilities

• Translate process requirements into appropriate product and workflow recommendations to accelerate adoption of downstream systems including centrifugation, columns, chromatography systems, TFF systems, and associated consumables
• Execute application trials, validation activities, proof-of-concept studies, and customer training by designing, coordinating, and documenting customer-specific evaluation plans, onboarding activities, and outcomes to drive successful implementation
• Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning, and solution recommendations that improve the technical fit of proposed solutions
• Capture customer feedback, application trends, and competitive intelligence through analysis of field observations, trial results, and product usage patterns, and share recommendations that support portfolio enhancement initiatives
• Support the training and development of other Field Application Specialists and members of the Sales organization on assigned technologies and processes
• Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities to continuously expand technical expertise
• Support Quality investigations and complaint resolution activities through process troubleshooting and technical analysis of customer applications
• Provide monthly territory activity reports and updates to management

Skills

Customer focus

Communication

Collaboration

Presentation skills

Demonstrations

Troubleshooting

Travel readiness

Physical aptitude

Education

Bachelor’s degree in Life Sciences or related field

Master’s degree preferred

Tools

Microsoft Office

Salesforce

Tableau

System control software

Job description

Sartorius is seeking a Field Applications Specialist (Chrom/TFF) to support downstream processing technologies across the Northeast. You will translate process needs into product recommendations, conduct trials, train customers, and troubleshoot issues in a remote, customer-facing role.

The ideal candidate has strong collaboration skills and experience with biologics processes, with travel up to 50%+. Based in the Northeast region with proximity to major airports, the candidate will work with