Remote Field Access Manager, New England South

Merck; Boston (MA); Remote; USD 117,000 - 184,000; Full time

Job summary

Merck is seeking a Field Access Manager (FAM) to serve as a subject-matter expert on access issues for healthcare professionals and organizations. This remote/field-based role partners with patient support, market access, and field sales to ensure timely patient access to therapy and compliance with regulations.

The FAM will educate providers on access processes, reimbursement, and patient assistance programs, while collaborating with Field Sales, Market Access, Public Affairs, and other teams.

Qualifications

• Bachelor's degree required.
• 7+ years in patient support, pharma/healthcare sales or reimbursement.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and access processes.
• Expertise in pharmaceutical compliance and HIPAA regulations.
• Hub and patient support activities experience.
• Remote field-based role with 20–25% travel; must reside in the New England South territory.

Responsibilities

• Provide information and education to HCP accounts on patient access, including benefit verification, prior authorization, appeals, and patient support programs.
• Analyze access trends and identify barriers to patient access.
• Coordinate with cross-functional teams to support seamless patient access to therapy.
• Monitor payer trends to address access barriers.
• Provide access information to HCP offices and educate field teams.
• Escalate access issues with third parties including hub vendor; coordinate on specialty pharmacy issues.
• Educate HCP offices on product hub programs and patient support resources.
• Attend national and regional meetings.

Skills

Patient support

Healthcare sales

Reimbursement

HIPAA compliance

Hub coordination

Remote work

Stakeholder management

Education

Bachelor's degree

Job description

Merck is seeking a Field Access Manager (FAM) to serve as a subject-matter expert on access issues for healthcare professionals and organizations. This remote/field-based role partners with patient support, market access, and field sales to ensure timely patient access to therapy and compliance with regulations.

The FAM will educate providers on access processes, reimbursement, and patient assistance programs, while collaborating with Field Sales, Market Access, Public Affairs, and other teams.