Remote Family Care Concierge

Sharecare; Austin (TX); Remote; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Sharecare is seeking a Care Advisor to support CareLinx’s payer operations from a remote setting. You will guide families through caregiver searches, interviews, and hiring processes, ensuring a positive and smooth experience across the care journey.

Ideal candidates have 6 months of customer service experience and prefer healthcare exposure. You will work with enrollment teams, maintain strong member relationships, and document interactions in the EHR while delivering empathetic, high-quality

Qualifikationen

• Six months experience in a customer service role or 1+ year in a customer service environment.
• Healthcare experience preferred.
• Prolonged periods of sitting at a desk and using a computer.

Aufgaben

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work with Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after caregiver hire to maintain relationships with family and caregiver.
• Document accurate notes of family and caregiver interactions in CareLinx’s EHR system.
• Collaborate with team members across CareLinx.

Kenntnisse

Time management

Communication skills

Organizational skills

Problem solving

Remote work

Professional demeanor

MS Office

Confidentiality

Performance goals

Ausbildung

High school diploma

Some college

Customer service experience

Tools

MS Office

Jobbeschreibung

Sharecare is seeking a Care Advisor to support CareLinx’s payer operations from a remote setting. You will guide families through caregiver searches, interviews, and hiring processes, ensuring a positive and smooth experience across the care journey.

Ideal candidates have 6 months of customer service experience and prefer healthcare exposure. You will work with enrollment teams, maintain strong member relationships, and document interactions in the EHR while delivering empathetic, high-quality