Remote Care Experience Advisor

Sharecare; Jackson (MS); Remote; USD 19,000 - 30,000; Full time

Job summary

Sharecare is seeking a remote Care Advisor to support CareLinx’s payer operations and caregiver matching process. You will guide families through the caregiver search, interview, and hire journey while maintaining exceptional service and empathy.

You’ll collaborate with enrollment teams, document interactions in CareLinx’s EHR, and help ensure ongoing satisfaction after placement. A strong communication style and confidentiality are essential.

Qualifications

• Six months to 1 year of customer service experience required.
• Experience in a call center environment preferred.
• Healthcare experience preferred.
• Ability to maintain confidentiality.
• Comfortable working remotely.

Responsibilities

• Guide members on caregiver search journey with strong communication.
• Collaborate with Enrollment Team for seamless handoffs.
• Provide ongoing support after hiring to ensure satisfaction.
• Document notes in CareLinx's EHR system.
• Collaborate with team members and other CareLinx teams.
• Exhibit excellent verbal and written communication via phone, email, and text.
• Assist inbound call center as needed.

Skills

Time management

Communication skills

Organization

Problem solving

Remote work

Professionalism

Confidentiality

Performance driven

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

Sharecare is seeking a remote Care Advisor to support CareLinx’s payer operations and caregiver matching process. You will guide families through the caregiver search, interview, and hire journey while maintaining exceptional service and empathy.

You’ll collaborate with enrollment teams, document interactions in CareLinx’s EHR, and help ensure ongoing satisfaction after placement. A strong communication style and confidentiality are essential.