Remote Care Advisor: Family Care Guidance

Sharecare; Dover (DE); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Job summary

Sharecare, a digital health company, is seeking a remote Care Advisor for CareLinx’s payer operations. You will guide families through caregiver searches, set up interviews, assist with hiring, and maintain relationships for ongoing satisfaction. You’ll work from home and collaborate with enrollment teams and caregivers to deliver exceptional service.

The role emphasizes empathetic guidance, strong communication, and a customer-focused approach in a fast-paced tech-enabled environment.

Qualifications

• Customer service experience required (6 months) or 1+ years in a CS environment.
• Healthcare experience preferred but not required.

Responsibilities

• Guide members through caregiver search with empathetic guidance.
• Collaborate with Enrollment Team for seamless handoffs.
• Provide post-hire support to maintain family-caregiver relationships.
• Document interactions in CareLinx’s EHR system accurately.
• Work with teams across CareLinx to ensure excellent service.

Skills

Time management

Verbal & written communication

Organization

Problem solving

Remote work comfort

Professional demeanor

Microsoft Office

Confidentiality

Meet performance goals

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office Suite

Job description

Sharecare, a digital health company, is seeking a remote Care Advisor for CareLinx’s payer operations. You will guide families through caregiver searches, set up interviews, assist with hiring, and maintain relationships for ongoing satisfaction. You’ll work from home and collaborate with enrollment teams and caregivers to deliver exceptional service.

The role emphasizes empathetic guidance, strong communication, and a customer-focused approach in a fast-paced tech-enabled environment.