Remote Care Advisor – Family & Caregiver Support

Sharecare; Montpelier (VT); A distancia; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

Sharecare is seeking a remote Care Advisor to support CareLinx’s Payer Operations. You will guide families through caregiver search, coordinate with Enrollment, and maintain ongoing caregiver relationships to ensure satisfaction.

Strong communication and organizational skills are essential to success in a fast-paced, home-based role. Candidates should have a high school diploma (or equivalent) with customer service experience; healthcare familiarity is a plus.

Formación

• Six months experience in a customer service role or a minimum of 1 year in a customer service environment, required
• At least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment, preferred
• Prolonged periods of sitting at a desk and working on a computer

Responsabilidades

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Assist in inbound call center as needed

Conocimientos

Time management

Communication

Organization

Problem solving

Remote friendly

Professional demeanor

Microsoft Office Suite

Confidentiality

Performance goals

Educación

High school diploma or equivalent

Some college coursework

Herramientas

Microsoft Office Suite

Descripción del empleo

Sharecare is seeking a remote Care Advisor to support CareLinx’s Payer Operations. You will guide families through caregiver search, coordinate with Enrollment, and maintain ongoing caregiver relationships to ensure satisfaction.

Strong communication and organizational skills are essential to success in a fast-paced, home-based role. Candidates should have a high school diploma (or equivalent) with customer service experience; healthcare familiarity is a plus.