Remote Care Advisor for Family Caregiver Support

Sharecare; Phoenix (AZ); Remote; USD 40,000 - 55,000; Full time

Job summary

Sharecare, a digital healthcare company, is seeking a Care Advisor to support CareLinx’s Payer Operations. You will guide families through the caregiver search, interview, and hire process, then stay engaged to ensure satisfaction.

This remote, full-time role emphasizes empathetic guidance and proactive communication with families and caregivers. You will collaborate across teams, document interactions in the EHR, and help maintain strong relationships while meeting performance goals in a

Qualifications

• Six months or more in a customer service role required.
• Experience in a call center or healthcare setting preferred.
• Strong communication, empathy and problem-solving skills.

Responsibilities

• Guide members on the caregiver search journey through relationship building and communication.
• Collaborate with Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after caregiver hire to maintain satisfaction.
• Document notes of family and caregiver interactions in CareLinx’s EHR.
• Work with team members and CareLinx teams professionally.
• Communicate effectively via phone, email, and text.
• Assist inbound call center as needed.

Skills

Time management

Verbal communication

Written communication

Organization

Multitasking

Remote work

Professional demeanor

Microsoft Office

Confidentiality

Performance goals

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare, a digital healthcare company, is seeking a Care Advisor to support CareLinx’s Payer Operations. You will guide families through the caregiver search, interview, and hire process, then stay engaged to ensure satisfaction.

This remote, full-time role emphasizes empathetic guidance and proactive communication with families and caregivers. You will collaborate across teams, document interactions in the EHR, and help maintain strong relationships while meeting performance goals in a