Remote Care Advisor: Family Care Guidance & Support

Sharecare; Atlanta (GA); Remote; USD 40,000 - 55,000; Full time

Job summary

Sharecare is seeking a remote Care Advisor to guide families through the caregiver search, interview, and hire process. You will support families, maintain caregiver relationships, and ensure a seamless experience within CareLinx’s platform.

You will document interactions in CareLinx’s EHR, collaborate with the Enrollment Team, and provide empathetic guidance in a fast-paced, tech-enabled environment. Remote work, strong communication, and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• Six months to two years of customer service experience preferred.
• Healthcare experience a plus; ability to work from home.

Responsibilities

• Guide members on caregiver search journey through relationship building and clear communication.
• Collaborate with Enrollment Team to ensure seamless handoffs.
• Provide ongoing post-hire support to maintain family-caregiver relationships.
• Document accurate notes of interactions in CareLinx’s EHR system.
• Work with team members across CareLinx to deliver exceptional service.
• Demonstrate strong verbal and written communication via phone, email, and text.
• Support inbound call center tasks as needed.

Skills

Time management

Communication skills

Organization

Problem solving

Remote work

Professional demeanor

Microsoft Office

Confidentiality

Performance goals

Team collaboration

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare is seeking a remote Care Advisor to guide families through the caregiver search, interview, and hire process. You will support families, maintain caregiver relationships, and ensure a seamless experience within CareLinx’s platform.

You will document interactions in CareLinx’s EHR, collaborate with the Enrollment Team, and provide empathetic guidance in a fast-paced, tech-enabled environment. Remote work, strong communication, and confidentiality are essential.