Remote Falcon Complete Security Advisor II

CrowdStrike Inc.; Augusta (ME); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Market pay

Wellness program

Vacation time

Parental leave

Professional development

Employee networks

Office culture

EEO commitment

Job summary

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes, ensuring health and posture of Falcon Complete environments.

You will coordinate with internal teams and communicate clearly with customers to drive security improvements. Ideal candidates have 3+ years in cybersecurity, strong troubleshooting and client-facing skills, and familiarity with Windows, Linux, and macOS.

Qualifications

• 3+ years in cybersecurity focused role.
• Strong customer-facing communication skills.
• Experience with Windows, Linux, and macOS.
• Knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or equivalent experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.

Responsibilities

• Assess customer’s Falcon environment and align with Falcon Complete standards.
• Provide recommendations to improve security.
• Create remediation steps for CrowdStrike components to improve security posture.
• Contact customers when misalignment is identified.
• Document, update, and resolve all customer issues per procedures and SLAs.
• Develop and provide service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support to troubleshoot and resolve issues.

Skills

Cybersecurity

Customer empathy

Communication

Windows

Linux

Mac

Threat detection

Incident response

Bachelor's degree

Certifications

Education

Bachelor's degree in Technology or Cybersecurity

Job description

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes, ensuring health and posture of Falcon Complete environments.

You will coordinate with internal teams and communicate clearly with customers to drive security improvements. Ideal candidates have 3+ years in cybersecurity, strong troubleshooting and client-facing skills, and familiarity with Windows, Linux, and macOS.