Falcon Complete: Security Advisor II

CrowdStrike Inc.; Austin (TX); À distance; USD 100 000 - 155 000; Plein temps

Avantages offerts par ce poste

Market-leading compensation

Wellness programs

Vacation and holidays

Parental leave

Professional development

Employee networks

Office amenities

Great Place to Work Certified

Résumé du poste

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes within a security-focused team. You will assess environments, issue remediation recommendations, and work with internal teams to meet SLAs, ensuring high levels of customer satisfaction.

The role requires cybersecurity experience, certifications, and strong communication skills, with a focus on threat detection and incident response across Windows, Linux, and macOS systems.

Qualifications

• 3+ years in a cybersecurity-focused role.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
• US Citizenship or Green Card Holder.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes.
• Experience or demonstrated knowledge of threat detection and incident response.
• Adept in Windows, Linux, and MAC operating systems.

Responsabilités

• Assess customer Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations for improved security.
• Create and remediate components of CrowdStrike products to improve security posture.
• Contact customers directly upon misalignment with Falcon Complete standards.
• Document, update, and resolve all customer issues per procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support to troubleshoot and coordinate resolution of technical issues.

Connaissances

Customer empathy

Communication skills

Windows OS

Linux OS

macOS

Threat detection

Incident response

AI tooling

Cross-team coordination

Formation

Bachelor's degree in Technology or Cybersecurity

Relevant experience

Outils

SIEM

UEBA

MDR/XDR

Description du poste

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes within a security-focused team. You will assess environments, issue remediation recommendations, and work with internal teams to meet SLAs, ensuring high levels of customer satisfaction.

The role requires cybersecurity experience, certifications, and strong communication skills, with a focus on threat detection and incident response across Windows, Linux, and macOS systems.