Remote Facilities Customer Support Specialist (PT/FT)

ManpowerGroup Global Inc.; Meridian (ID); Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Life insurance

Short-term disability

401(k)

Job summary

ManpowerGroup Global Inc. is seeking a Customer Service Representative 2 to join our Client's Customer Support Department. This remote role supports facility operations within the MST time zone, offering both part-time and full-time shifts.

The position focuses on delivering excellent service, managing work orders in CMMS systems, and coordinating with internal teams to resolve inquiries promptly. Ideal candidates will have strong English communication, solid computer skills, and a proactive,

Qualifications

• High School diploma or equivalent.
• Experience in a maintenance environment or customer service industry.
• Fluent in English, both written and spoken.
• Strong computer skills, including CMMS and Office 365.
• Excellent organizational skills and ability to handle difficult situations calmly and courteously.

Responsibilities

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.
• Create and manage work orders using multiple CMMS systems, ensuring accurate and detailed documentation.
• Follow up with customers to gather additional data and ensure satisfaction with services provided.
• Coordinate with internal departments to meet customer needs and resolve issues promptly.
• Maintain professionalism and a positive attitude when interacting with customers and team members.

Skills

Fluent English

Education

High School diploma or equivalent

Tools

CMMS

Office 365

Job description

ManpowerGroup Global Inc. is seeking a Customer Service Representative 2 to join our Client's Customer Support Department. This remote role supports facility operations within the MST time zone, offering both part-time and full-time shifts.

The position focuses on delivering excellent service, managing work orders in CMMS systems, and coordinating with internal teams to resolve inquiries promptly. Ideal candidates will have strong English communication, solid computer skills, and a proactive,