Remote Customer Care & Sales Agent (FT/PT)

MCI; Iowa (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive medical, dental, and vision coverage

Cash bonuses and prizes

Internal promotions and advancement opportunities

Casual Dress Code

Job summary

MCI is seeking a remote customer service representative to support various customer interactions, resolving issues and promoting services. This role requires strong interpersonal skills, a customer-service orientation, and the ability to multitask effectively in a fast-paced environment.

The ideal candidate will possess excellent communication skills and a high school diploma or equivalent, along with a commitment to reliable attendance. MCI offers comprehensive health benefits, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate and troubleshoot customer issues.
• Thrives in fast-paced environments.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems for account management tasks.
• Recognize sales opportunities and apply skills.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Ability to type swiftly (≥20 wpm)

Basic knowledge of Microsoft Office Suite

Customer-service oriented

Problem solving

Education

High school diploma or equivalent

Job description

MCI is seeking a remote customer service representative to support various customer interactions, resolving issues and promoting services. This role requires strong interpersonal skills, a customer-service orientation, and the ability to multitask effectively in a fast-paced environment.

The ideal candidate will possess excellent communication skills and a high school diploma or equivalent, along with a commitment to reliable attendance. MCI offers comprehensive health benefits, paid time off, and opportunities for career growth.