Customer Service Representative

ManpowerGroup Global Inc.; Meridian (ID); Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Life insurance

Short-term disability

401(k)

Job summary

ManpowerGroup Global Inc. is seeking a Customer Service Representative 2 to join our Client's Customer Support Department. This remote role supports facility operations within the MST time zone, offering both part-time and full-time shifts.

The position focuses on delivering excellent service, managing work orders in CMMS systems, and coordinating with internal teams to resolve inquiries promptly. Ideal candidates will have strong English communication, solid computer skills, and a proactive,

Qualifications

• High School diploma or equivalent.
• Experience in a maintenance environment or customer service industry.
• Fluent in English, both written and spoken.
• Strong computer skills, including CMMS and Office 365.
• Excellent organizational skills and ability to handle difficult situations calmly and courteously.

Responsibilities

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.
• Create and manage work orders using multiple CMMS systems, ensuring accurate and detailed documentation.
• Follow up with customers to gather additional data and ensure satisfaction with services provided.
• Coordinate with internal departments to meet customer needs and resolve issues promptly.
• Maintain professionalism and a positive attitude when interacting with customers and team members.

Skills

Fluent English

Education

High School diploma or equivalent

Tools

CMMS

Office 365

Job description

Our client, a leading organization in facility management services, is seeking a Customer Service Representative 2 to join their team. As a Customer Service Representative 2, you will be part of the Customer Support Department supporting the Facilities Management team. The ideal candidate will have excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Remote - MST time zone only

Pay Range: $22.19 hourly

Shift: Part Time and Full Time

What's the Job?

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.
• Create and manage work orders using multiple CMMS systems, ensuring accurate and detailed documentation.
• Follow up with customers to gather additional data and ensure satisfaction with services provided.
• Coordinate with internal departments to meet customer needs and resolve issues promptly.
• Maintain professionalism and a positive attitude when interacting with customers and team members.

What's Needed?

• High School diploma or equivalent.
• Experience in a maintenance environment or customer service industry.
• Fluent in English, both written and spoken.
• Strong computer skills, including experience with CMMS and Office 365.
• Excellent organizational skills and ability to handle difficult situations calmly and courteously.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Chance to develop your skills in a growing industry.
• Work with a reputable organization committed to professional growth.
• Engage in meaningful work supporting facility operations.
• Participate in a role that values diversity and inclusion.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.