Remote Customer Support Specialist

MCI; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Job summary

MCI, a fast-growing tech-enabled BPO in the USA, is hiring a Full-Time Customer Service Representative to deliver professional, friendly service to customers by phone, email, or chat. Ideal candidates are motivated, with 18+ and a high school diploma; fluent English; strong communication, problem solving, and the ability to multitask in a fast-paced environment.

Previous CS experience is a plus. This remote role supports various industries and emphasizes quality, collaboration with internal

Qualifications

• High school diploma or GED required.
• Fluent English with strong communication skills.
• Experience in customer service is a plus but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Strong communication

Problem solving

Multitasking

Teamwork

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

MCI, a fast-growing tech-enabled BPO in the USA, is hiring a Full-Time Customer Service Representative to deliver professional, friendly service to customers by phone, email, or chat. Ideal candidates are motivated, with 18+ and a high school diploma; fluent English; strong communication, problem solving, and the ability to multitask in a fast-paced environment.

Previous CS experience is a plus. This remote role supports various industries and emphasizes quality, collaboration with internal