Remote Exhibit Operations Manager

Global Business Travel Association; Lansing (MI); Remote; USD 52,000 - 72,000; Full time

Job summary

Global Business Travel Association (GBTA) is seeking an Exhibit Operations Specialist in a remote capacity. You will oversee exhibit fulfillment for all events, coordinate with sales ops, manage databases and floor plans, and collaborate across teams to ensure successful expos worldwide.

The role emphasizes process management, vendor coordination, and revenue growth through upsell opportunities, with a focus on timely communications and accurate invoicing. Remote work flexibility is required.

Qualifications

• Bachelor's degree in marketing, project management or related field.
• 2–3 years of marketing, sales operations, or business development experience.
• Proficiency with ExpoFP, Map Your Show and Expocad.
• Experience with Salesforce (or similar CRMs) and Cvent.
• Strong MS Office skills, especially PowerPoint.

Responsibilities

• Responsible for exhibit deliverables for all events, partnering with the sales operation fulfillment team on deliverables and all other tasks needed for the success of an event; support Sponsorship Fulfillment and act as back-up to the Fulfillment team when necessary.
• Respond to exhibit requests, exhibitor agreements and invoices, ability to generate reports.
• Work with head of exhibits to execute the fulfillment process once a booth is sold, including emailing exhibitor confirmations with all details and deadlines, and monitoring and updating the comp allotment process and codes for each booth sale.
• Manage expo database process including continually updating exhibitor contacts and database records, update expo floor plan to website as needed.
• Manage approval process and tracking of expo booth support badges, including tracking the number in show mapping system and reviewing Jotforms from the events team to approve.
• Work with head of exhibits and the marketing team on the development, editing, and production of the exhibitor service manual, Exhibitor Prospectus, and marketing materials for each global expo.
• Work with the show mapping system to develop and maintain floor plans for all five global expos, and collaborate with the general service contractor on floor plan updates and expo floor logistics, including signage, business lounges, exhibitor appointed contractor paperwork and fire marshal approvals.
• Work with meetings department on housing and registration process and deadlines.
• Guide exhibitors through Appointment tool process, such as fielding questions on best ways to use, and communication pieces.
• Assist when needed with the booth design request process (enforcing IAEE rules and regulations), the priority points process, and development of expo selection center details.
• Coordinate exhibitors move-in, move-out, and operational requirements in partnership with internal teams and external contractors.
• Drive incremental exhibit revenue by identifying and upselling additional expo opportunities to exhibitors, while managing the turnkey booth add-on process from selection through fulfillment.

Skills

Detail oriented

Strong communication

Education

Bachelor's degree in marketing, project management or related field

Tools

ExpoFP

Map Your Show

Expocad

Salesforce

Cvent

PowerPoint

Job description

Global Business Travel Association (GBTA) is seeking an Exhibit Operations Specialist in a remote capacity. You will oversee exhibit fulfillment for all events, coordinate with sales ops, manage databases and floor plans, and collaborate across teams to ensure successful expos worldwide.

The role emphasizes process management, vendor coordination, and revenue growth through upsell opportunities, with a focus on timely communications and accurate invoicing. Remote work flexibility is required.