Remote Exhibit Operations Lead

Global Business Travel Association; Maryland City (MD); Remote; USD 65,000 - 80,000; Full time

Job summary

Global Business Travel Association (GBTA) seeks an Exhibit Operations Specialist to oversee exhibit fulfillment for global events in a remote capacity. You will collaborate with sales operations, update exhibitor databases, and manage floor plans and logistics for five global expos.

You’ll develop exhibitor manuals, coordinate housing/registration and guide exhibitors through appointment tools, while working with internal teams and external contractors to optimize revenue and ensure smooth event

Qualifications

• Bachelor’s degree in marketing, project management or related field.
• 2–3 years marketing, sales operations, or business development experience.
• Strong working knowledge of Salesforce or similar CRMs.
• Working knowledge of all Microsoft Office products, including PowerPoint.
• Self-motivated, proactive, and comfortable working independently in a remote environment.
• Ability to work varying hours based on events needs and global time difference accommodations, may include evenings and weekends.
• Certified in Exhibition Management (CEM) designation through IAEE preferred but not required.
• Salesforce certifications.

Responsibilities

• Responsible for exhibit deliverables for all events, partnering with the sales operation fulfillment team on deliverables and all other tasks needed for the success of an event; Manage expo database process including continually updating exhibitor contacts and database records, update expo floor plan to website as needed.
• Manage approval process and tracking of expo booth support badges, including tracking the number in show mapping system and reviewing Jotforms from the events team to approve.
• Work with head of exhibits and the marketing team on the development, editing, and production of the exhibitor service manual, Exhibitor Prospectus, and marketing materials for each global expo.
• Work with the show mapping system to develop and maintain floor plans for all five global expos, and collaborate with the general service contractor on floor plan updates and expo floor logistics, including signage, business lounges, exhibitor appointed contractor paperwork and fire marshal approvals.
• Work with meetings department on housing and registration process and deadlines.
• Guide exhibitors through Appointment tool process, such as fielding questions on best ways to use, and communication pieces.
• Coordinate exhibitors move-in, move-out, and operational requirements in partnership with internal teams and external contractors.
• Drive incremental exhibit revenue by identifying and upselling additional expo opportunities to exhibitors, while managing the turnkey booth add-on process from selection through fulfillment.
• Create invoices from Salesforce and ExpoFP, and manage the distribution, tracking, and overall management of invoices.
• Partner with Finance and Sales Teams in the collection and auditing of outstanding invoices.

Skills

Remote work

Independent work

Fast-paced environment

Education

Bachelor’s degree in marketing/project management or related field

Tools

Salesforce

Microsoft Office

PowerPoint

Job description

Global Business Travel Association (GBTA) seeks an Exhibit Operations Specialist to oversee exhibit fulfillment for global events in a remote capacity. You will collaborate with sales operations, update exhibitor databases, and manage floor plans and logistics for five global expos.

You’ll develop exhibitor manuals, coordinate housing/registration and guide exhibitors through appointment tools, while working with internal teams and external contractors to optimize revenue and ensure smooth event