Remote Estate Accounts Specialist

DCM Services; Knoxville (TN); Remoto; USD 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off, up to 5.85 hours bi-bi-

Eight paid holidays

Health, Vision, and Dental Insurance

401(k) Matching

Employee Assistance Program

Opportunities for advancement

Descrizione del lavoro

DCM Services is seeking an Account Representative to resolve accounts for deceased individuals, working with estates, attorneys, and family representatives. This remote Tennessee position emphasizes empathy, accuracy, and professionalism within a supportive team.

You will generate outbound calls, document accounts, negotiate payment arrangements, and ensure compliance with privacy and client requirements in a fast-paced environment.

Competenze

• High School Diploma or GED required.
• Licensed Debt Collector or ability to obtain licensure.
• Computer proficiency and ability to learn new systems.

Mansioni

• Generate outbound calls and field incoming calls
• Adhere to company policies, procedures, and client-specific requirements
• Uphold company information security and privacy responsibilities
• Accurately document accounts
• Negotiate payment arrangements and follow up as needed
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

Conoscenze

Phone skills

Empathy

Attention to detail

Negotiation

Multi-tasking

Formazione

High School Diploma or GED

Strumenti

Case management software

Descrizione del lavoro

DCM Services is seeking an Account Representative to resolve accounts for deceased individuals, working with estates, attorneys, and family representatives. This remote Tennessee position emphasizes empathy, accuracy, and professionalism within a supportive team.

You will generate outbound calls, document accounts, negotiate payment arrangements, and ensure compliance with privacy and client requirements in a fast-paced environment.