Estate Accounts Specialist — Remote (Florida)

DCM Services; Jacksonville (FL); A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO bi-weekly

Eight holidays

Health insurance

401(k) Matching

Employee Assistance Program

Advancement opportunities

Descripción de la vacante

DCM Services, LLC is seeking an Account Representative to serve as a key contact in resolving accounts for deceased individuals, working with estates, attorneys, and families. The role emphasizes empathy, accuracy, and professionalism in a remote Florida setting.

The position offers full-time, non-exempt employment with a collaborative team and opportunities for advancement within a stable, established company.

Formación

• High School Diploma or GED is required.
• Licensed Debt Collector or ability to obtain licensure.
• Computer proficiency and the ability to learn new systems.

Responsabilidades

• Generate outbound calls and field incoming calls.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold company information security and privacy responsibilities.
• Accurately document accounts.
• Negotiate payment arrangements and follow up as needed.
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.

Conocimientos

Communication skills

Empathy

Multitasking

Independent work

Educación

High School Diploma or GED

Herramientas

Computer proficiency

Descripción del empleo

DCM Services, LLC is seeking an Account Representative to serve as a key contact in resolving accounts for deceased individuals, working with estates, attorneys, and families. The role emphasizes empathy, accuracy, and professionalism in a remote Florida setting.

The position offers full-time, non-exempt employment with a collaborative team and opportunities for advancement within a stable, established company.