Estate Accounts Specialist — Remote (Florida)

DCM Services; Tallahassee (FL); À distance; USD 38 000 - 56 000; Plein temps

Avantages offerts par ce poste

Paid time off

Eight paid holidays

Health, Vision, and Dental Insurance

401(k) Matching

Employee Assistance Program

Opportunities for advancement

Résumé du poste

DCM Services in Florida is seeking an Account Representative to resolve estate accounts with empathy and professionalism. This remote, full‑time, non‑exempt role supports estates, attorneys, and family representatives, requiring careful documentation and clear, respectful communication across all touchpoints.

The position emphasizes compliance and accuracy in every interaction. You will generate outbound calls and field incoming inquiries, adhere to company policies, safeguard client

Qualifications

• High school diploma or GED required.
• Licensed Debt Collector or ability to obtain licensure.
• Computer proficiency and ability to learn new systems.

Responsabilités

• Generate outbound calls and field incoming calls.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold company information security and privacy responsibilities.
• Accurately document accounts.
• Negotiate payment arrangements and follow up as needed.
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.

Connaissances

Goal-oriented

Empathetic communication

Verbal & written communication

Multi-tasking

Team player

Independent work

Formation

High School Diploma or GED

Outils

Computer proficiency

Description du poste

DCM Services in Florida is seeking an Account Representative to resolve estate accounts with empathy and professionalism. This remote, full‑time, non‑exempt role supports estates, attorneys, and family representatives, requiring careful documentation and clear, respectful communication across all touchpoints.

The position emphasizes compliance and accuracy in every interaction. You will generate outbound calls and field incoming inquiries, adhere to company policies, safeguard client