Remote Epic Ascent Concierge Supervisor

Vail Resorts, Inc.; Colorado; On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k) retirement plan

Employee assistance program

Training & development

Job summary

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Epic Ascent Concierge team for Ski & Snowboard School private lessons and premium experiences at our Colorado resorts.

You will support the Epic Ascent Manager with daily operations and guest service execution. This winter seasonal role requires 2+ years in guest services or operations leadership, strong communication, and the ability to coach a diverse team.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services leadership

Communication

Problem solving

Organization

Tools

Reservation systems

Microsoft Office

Operational technology

Job description

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Epic Ascent Concierge team for Ski & Snowboard School private lessons and premium experiences at our Colorado resorts.

You will support the Epic Ascent Manager with daily operations and guest service execution. This winter seasonal role requires 2+ years in guest services or operations leadership, strong communication, and the ability to coach a diverse team.