Remote Concierge Team Lead — Guest Experiences

Vail Resorts, Inc.; Central City (CO); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski passes and employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional 개발

Job summary

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to provide frontline leadership for the Epic Ascent Concierge team and support the Epic Ascent Manager with daily operations, coaching, and service execution.

You will ensure exceptional guest experiences for Ski & Snowboard School private lessons, specialty products, and premium resort offerings through effective team support and coordination, aligning with Epic Service standards.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services

Hospitality

Reservations

Concierge

Operations leadership

Tools

Reservation systems

Microsoft Office

Operational technology tools

Job description

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to provide frontline leadership for the Epic Ascent Concierge team and support the Epic Ascent Manager with daily operations, coaching, and service execution.

You will ensure exceptional guest experiences for Ski & Snowboard School private lessons, specialty products, and premium resort offerings through effective team support and coordination, aligning with Epic Service standards.