Remote Enterprise Technical Account Leader

Nutanix; Topeka (KS); Remote; USD 120,000 - 160,000; Full time

Job summary

Nutanix is seeking a proactive Technical Account Manager to act as a technical advisor and customer advocate for enterprise customers. You will engage with operations, engineering, and executives to map IT priorities to Nutanix solutions, driving value through strategic reviews and proactive lifecycle planning.

You will collaborate across Support, Services, Education, and Sales to optimize customer experience, resolve escalations, and influence operational standards.

Qualifications

• 8+ years in technical customer-facing roles such as TAM, Support Engineer, or similar.
• Experience supporting large enterprise, strategic, or government customers.
• Deep expertise in at least one domain: virtualization, hybrid cloud, storage, networking, or distributed systems.

Responsibilities

• Develop deep technical understanding of customer priorities, data center architecture, and IT initiatives.
• Lead strategic operational reviews and health checks linking Nutanix recommendations to business outcomes.
• Lead proactive lifecycle planning: software upgrades, capacity planning, resilience, and platform standardization.
• Coordinate critical customer escalations with clear ownership, executive communication, and timely resolution.

Skills

Technical Account Management

Hybrid Cloud

Virtualization

Customer-facing Leadership

Communication Skills

Job description

Nutanix is seeking a proactive Technical Account Manager to act as a technical advisor and customer advocate for enterprise customers. You will engage with operations, engineering, and executives to map IT priorities to Nutanix solutions, driving value through strategic reviews and proactive lifecycle planning.

You will collaborate across Support, Services, Education, and Sales to optimize customer experience, resolve escalations, and influence operational standards.