Remote Enterprise TAM - Drive Adoption & Renewals

Qualys; Chicago (IL); Remote; USD 130,000 - 180,000; Full time

Job summary

Qualys in Chicago is seeking a Technical Account Manager to actively drive post-sales success for Enterprise customers. You will articulate our security platform to business and technical users and own renewal and expansion while delivering measurable value.

You will lead QBRs/EBRs, coordinate with Product and Engineering, and ensure outcomes through platform adoption and business impact, with travel as needed.

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, IDS/IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions.
• Knowledge in a variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley (SOX), etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs, and when submitting reports.
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• 5-7 years relevant experience.
• Bachelor's degree or equivalent experience.
• Excellent written and oral communication skills.
• Able to travel throughout sales territory and other locations as needed.
• Demonstrated ability to combine technical expertise with commercial judgement and work effectively against renewal, retention, growth, and quota expectations.
• Experience supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives.
• Experience conducting customer business reviews, technical workshops, or executive-facing presentations is preferred.

Responsibilities

• Partner with customers to drive successful adoption and utilization of Qualys solutions.
• Own and manage renewal and upsell/new business pipeline activity for assigned accounts, developing account strategy, expansion planning, and renewal execution.
• Provide functional and technical support to customers.
• Deliver high-level and detailed sales presentations.
• Responsible for attending conferences, seminars, etc.
• Lead Quarterly and Executive Business Reviews (QBRs/EBRs), roadmap discussions, and strategic planning sessions that tie account health to expansion and renewal outcomes.
• Conduct periodic business reviews to align customer objectives with platform adoption, utilization, and business outcomes.
• Carry out technical Proof-of-Concept activities, demonstrations, and customer enablement sessions as needed.
• Respond to functional and technical elements of RFIs/RFPs.
• Work closely with key focus partners, creating joint business plans aligned with both organizations' goals.
• Qualify and progress opportunities using MEDDPICC or a similar sales qualification methodology.
• Maintain accurate visibility of customer opportunities and pipeline activity through the Company's CRM.
• Act as a customer advocate by conveying customer feedback, requirements, and enhancement requests to Product Management and Engineering teams.

Skills

Security and compliance knowledge

Presentation skills

Communication skills

Travel willingness

Account management mindset

MEDDPICC familiarity

5-7 years experience

Education

Bachelor's degree or equivalent experience

Job description

Qualys in Chicago is seeking a Technical Account Manager to actively drive post-sales success for Enterprise customers. You will articulate our security platform to business and technical users and own renewal and expansion while delivering measurable value.

You will lead QBRs/EBRs, coordinate with Product and Engineering, and ensure outcomes through platform adoption and business impact, with travel as needed.