Remote Enterprise Relationship Manager — CS & Growth

BlackCloak, Inc.; United States; Teletrabalho; USD 95 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% Remote Company, within the USA

Medical, Dental, Vision plans with 100

Health Savings Account with company

Flexible Vacation Plan

10 Paid Company Holidays

Company Equity

Paid Parental and Pregnancy Recovery

Off-sites and virtual events

Home office stipend

Resumo da oferta

BlackCloak, Inc. is seeking an Enterprise Relationship Manager to ensure satisfaction, health, retention, and success for enterprise clients. You will serve as the primary contact across sponsors and executives, manage onboarding, adoption, and expansion opportunities, and collaborate with Sales.

Strong communication and data-driven storytelling are essential for strategic reviews. You will work remotely across the USA, leveraging AI tools to automate routine tasks, analyze usage data, and

Qualificações

• Bachelor's degree in a relevant field; advanced degree is a plus.
• 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients.
• Familiarity with cybersecurity and privacy concepts, and interest in learning more
• Clear, confident communication, including presenting to senior F500 stakeholders
• Ability to gather and interpret data/information to support client success
• Familiarity with AI tools and curiosity about using them to work smarter, from drafting content to analyzing account data
• Motivated to deliver great results and able to work with some independence
• Strong organizational and time management skills
• Willingness to travel to meet with clients when necessary

Responsabilidades

• Manage a portfolio of enterprise clients as their main point of contact, building relationships with sponsors, champions, and enrolled executives and families
• Own retention and adoption results for your book of business, including NRR, logo retention, enrollment, onboarding, and utilization
• Partner with Sales to onboard new clients smoothly and get members enrolled quickly
• Monitor account health and adoption, and step in early when an account shows signs of risk
• Build relationships with multiple contacts at each client so every account stays engaged
• Analyze utilization and account data to find trends, measure impact, and build the story for each review
• Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports
• Coordinate trainings and work with internal teams to resolve client issues quickly
• Identify opportunities to expand program coverage and work with Sales to pursue them
• Keep account records current and contribute to portfolio health reviews and forecasting
• Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports

Conhecimentos

Customer relationship management

Enterprise clients

Data-driven

Communication

AI tools familiarity

Independent work

Travel flexibility

Formação académica

Bachelor's degree

Ferramentas

AI tools

Descrição da oferta de emprego

BlackCloak, Inc. is seeking an Enterprise Relationship Manager to ensure satisfaction, health, retention, and success for enterprise clients. You will serve as the primary contact across sponsors and executives, manage onboarding, adoption, and expansion opportunities, and collaborate with Sales.

Strong communication and data-driven storytelling are essential for strategic reviews. You will work remotely across the USA, leveraging AI tools to automate routine tasks, analyze usage data, and