Remote Enterprise CS Manager — Strategic Partnerships

Overflow; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary and equity

Excellent medical, dental, and vision

Generous paid time off

Paid parental leave

401(k) retirement plan

Mental health and therapy stipend

Team retreats and in-person gatherings

Job summary

Overflow is seeking an Enterprise Customer Success Manager to own the health, retention, and growth of our most complex partner organizations. You will navigate multi-threaded stakeholder environments and serve as a strategic partner at the executive level.

Responsibilities include quarterly reviews, monthly check-ins, and on-site partner visits to establish high-trust relationships and drive expansion. Travel to partner sites and offices is required; remote-first with regular in-person

Qualifications

• 5+ years in account management or customer success.
• Proven experience managing large, multi-stakeholder organizations.
• Ability to build relationships with executive-level stakeholders in churches, including in-person.
• Independent judgment to navigate partner situations without close direction.
• Strategic thinking and tailored problem-solving beyond playbooks.
• Strong pipeline management and renewal forecasting in HubSpot.

Responsibilities

• Serve as the named Enterprise Customer Success Manager for a focused book of our most complex, high-value partner organizations.
• Manage multi-threaded relationships across executives, IT, operations, finance, and communications.
• Host quarterly giving reviews with executive stakeholders to review platform performance and renewal strategy.
• Maintain monthly check-ins to track engagement and surface needs.
• Visit partner accounts in person at launch and annually to strengthen relationships.
• Flag risks early, manage renewals in HubSpot, and implement churn-save strategies.

Skills

Account management

Relationship management

Executive stakeholder management

Strategic thinking

Travel readiness

Tools

HubSpot

Monday.com

Slack

Google Workspace

Notion

Zoom

1Password

Job description

Overflow is seeking an Enterprise Customer Success Manager to own the health, retention, and growth of our most complex partner organizations. You will navigate multi-threaded stakeholder environments and serve as a strategic partner at the executive level.

Responsibilities include quarterly reviews, monthly check-ins, and on-site partner visits to establish high-trust relationships and drive expansion. Travel to partner sites and offices is required; remote-first with regular in-person