Remote Enterprise IoT Implementation Lead

Samsara; Seattle (WA); Remote; USD 100,000 - 152,000; Full time

Benefits offered by this job

Flexible remote work

Professional development stipend

Health and parental leave

Remote model with local time-zone work

Job summary

Samsara’s Select Customer Success team guides our largest customers from onboarding through renewal, ensuring they gain ongoing value from our IoT solutions. You’ll work across Sales, Support, and Product to deploy our technology at scale for fleets and industrial assets.

The role emphasizes strong customer relationships, problem solving, and cross-functional collaboration, with a focus on high-impact outcomes and a growth mindset. Remote-friendly across the US.

Qualifications

• Minimum 6+ years in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.

Responsibilities

• Be on the front-lines and ensure customers improve safety, efficiency, and sustainability using the IoT platform.
• Manage deployment of Samsara technology to large-scale customers for quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users.
• Mentor the wider Customer Success and Support teams.

Skills

Enterprise SaaS experience

Account management

Customer success

Communication skills

Problem solving

Relationship building

Education

Bachelor’s degree

Job description

Samsara’s Select Customer Success team guides our largest customers from onboarding through renewal, ensuring they gain ongoing value from our IoT solutions. You’ll work across Sales, Support, and Product to deploy our technology at scale for fleets and industrial assets.

The role emphasizes strong customer relationships, problem solving, and cross-functional collaboration, with a focus on high-impact outcomes and a growth mindset. Remote-friendly across the US.