Remote Enterprise Customer Success Partner

First Advantage; Alabama; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k with employer match

Employee Stock Purchase Plan

Paid Time Off

Company holidays

Job summary

First Advantage is seeking an Associate Customer Success Partner to drive retention, expansion, and revenue within a portfolio of named enterprise accounts. This remote role partners with customers, operations, and technology teams to ensure service levels and exceed expectations.

The successful candidate will develop account plans, work cross-functionally, and support renewal proposals while maintaining deep knowledge of customer risk and compliance programs. Travel up to 25% as needed.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years proven sales/account management experience.
• Experience with enterprise accounts preferred.

Responsibilities

• Develop and execute account plans for named enterprise accounts.
• Drive revenue through expansion of FA products and solutions.
• Collaborate with internal teams to meet service levels and exceed expectations.
• Prepare quarterly and annual customer business reviews.
• Manage contract renewals and proposals with the RFP team.
• Maintain knowledge of customers' risk and compliance programs.

Skills

Account management

Consultative selling

Customer relationship management

MS Office

Education

Bachelor's Degree or equivalent

Tools

Salesforce

CRM software

Job description

First Advantage is seeking an Associate Customer Success Partner to drive retention, expansion, and revenue within a portfolio of named enterprise accounts. This remote role partners with customers, operations, and technology teams to ensure service levels and exceed expectations.

The successful candidate will develop account plans, work cross-functionally, and support renewal proposals while maintaining deep knowledge of customer risk and compliance programs. Travel up to 25% as needed.